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We are currently looking for 4  Product Expert/Trainer; 2 for Quebec,1 for Toronto and 1 for British Colombia. Reporting directly to the Director of Business Development and Consulting, you will act as Product Expert/Trainer for our automotive dealership clients. You will be responsible for training new users on our CRM and CRM Mobile platforms. You’ll assure best communication practices by applying all standards and procedures as required by the client.


Coach employees on procedures and best practices for our CRM and CRM Mobile platforms;

Highlight employees’ strengths and weaknesses in performance evaluations / regular feedback;

Ensure employees’ training and coaching / respect of action plans / ensure tight follow-ups;

Analyse the user’s use of CRM prior to visits to be able to deploy the follow-up training plan;

Promote best business practices and the companies’ CRM tool.

Our Product Experts travel up to 90% of their time, sometimes including over-night stays, to visit the different dealerships .

We provide a competitive base salary with interesting bonus opportunities, as well as a car allowance and paid phone.




Excellent knowledge of the world of automotive dealerships;

Experience in customer service or sales (3 to 5 years minimum);

Experience in personnel management in a call-centre environment;

Excellent people-skills: be a good listener, patient, and an outstanding communicator;

Participation in congresses or seminars oriented at call centres;(an asset)

Good knowledge of the Office environment.

Proven track-record of business process evaluation and improvement

Ville : Que bec-Toronto-British Colombia

Consultant(e) : Benoit Charlebois  |

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Nouveaux postes disponibles

4 Product Expert/Trainer CRM

Superviseur des opérations

Administrateur/Administratrice de contrats bilingue, Assurance-Vie, Courtage

Charge de projets genie civil